About the Role
With a strong emphasis on customer service and team leadership, you will be responsible for managing the internal sales and customer service team, driving revenue growth, and ensuring exceptional customer experiences. Working with the team your primary focus will be on building and maintaining strong relationships with existing customers, maximising customer satisfaction, and identifying opportunities for upselling and cross-selling. You will collaborate closely with various internal departments to streamline processes, resolve customer issues, and continuously improve the overall sales performance. This role requires a strategic mindset, exceptional leadership skills, and a passion for delivering outstanding customer service.
Responsibilities:
- Lead and develop the sales and customer service team, working with the sales manager setting performance targets, identifying coaching and mentoring needs within the team, and fostering a positive work environment.
- Conducting regular sales meetings and performance evaluations to align team members with company goals and foster continuous improvement.
- Working closely with the sales manager to develop and implement strategies to drive sales growth, focusing on customer retention, satisfaction, and revenue expansion.
- Building and maintaining strong relationships with customers, understanding their needs, and acting as their point of contact.
- Monitoring sales metrics, analysing data, and generating reports to track progress towards sales goals, identify trends.
- Ensuring customer relationship management (CRM) systems and procedures are adhered to in line with ISO requirements.
- Hands on involvement with all aspects of costings
- Identifying opportunities for improvement.
- Managing and reporting KPI’s to sales manager.
You will have:
- Experience in customer account management.
- Strong leadership and team development skills.
- Exceptional customer service skills and a passion for exceeding customer expectations.
- Proficiency in using IT software/systems.
- Analytical results-oriented mindset with a strong drive to achieve and exceed sales targets.
- Ability to adapt in a fast-paced and dynamic work environment.
This position offers a fantastic opportunity for a motivated individual to advance and grow their career.
We offer a competitive salary, dependent on experience.
If you are ready to take on this exciting challenge, please send your CV and a brief covering letter to Sarahh@Thermaglow.co.uk or apply via our website
